Shipping policy

Shipping Policy

Last updated: October 26, 2026

Thank you for shopping with FAITH & LIGHT. We are committed to providing a transparent and reliable shipping experience.

Pre-Order & Made-to-Order Products

All FAITH & LIGHT products are made to order. Each piece is produced after your order is placed rather than shipped immediately from ready-made inventory.

Please review our estimated delivery timeframe before completing your purchase.

Production Time

Production typically takes approximately 15 calendar days after your order is confirmed.

Production times may vary depending on order volume, product specifications, and other circumstances.

Estimated Delivery Time

The estimated total delivery timeframe is 4–5 weeks from the date of purchase, including production, order preparation, and shipping.

This timeframe is an estimate, not a guaranteed delivery date.

Unexpected production delays, customs clearance, carrier disruptions, weather conditions, public holidays, or other circumstances beyond our control may affect delivery times.

If a significant delay affects your order, we will contact you using the email address provided at checkout.

Free Shipping

FAITH & LIGHT offers Free Standard Shipping on eligible orders to supported delivery destinations.

Any applicable shipping charges will be clearly displayed at checkout before payment.

Order Fulfillment & Tracking

Orders may be produced and shipped through our overseas suppliers and fulfillment partners.

Once your order has been dispatched and tracking information becomes available, we will send the tracking details to the email address provided at checkout.

Please allow a few business days for tracking information to update after the shipping carrier receives your package.

Shipping Address

Please ensure that your shipping address is accurate and complete before placing your order.

If you notice an error, contact us immediately at elvora.store10@gmail.com.

We will do our best to assist with address corrections, but changes cannot be guaranteed once your order has been dispatched.

Additional shipping costs resulting from an incorrect or incomplete address may be the customer's responsibility where permitted by applicable law.

Customs, Duties & Taxes

International shipments may be subject to customs inspections, import duties, or taxes depending on the destination.

Any additional charges not included in the checkout total will be handled according to the shipping terms disclosed at checkout and applicable law.

Lost, Damaged or Delayed Orders

If your order arrives damaged, appears to be lost in transit, or is significantly delayed beyond the estimated delivery timeframe, please contact us at elvora.store10@gmail.com with your order number and any relevant photos or tracking details.

We will investigate the issue with our shipping or fulfillment partners and help determine an appropriate resolution. Depending on the circumstances, this may include a replacement, refund, or other remedy in accordance with applicable law.